Terms & Conditions

1. Agreement to Terms

These Terms & Conditions ("Terms") govern your access to and use of the Propera websites and services (the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

2. Description of Services

Propera provides property-operations software and automation tools including maintenance intake, scheduling coordination, amenity workflows, operational messaging, and related communication systems.

3. User Responsibilities

• You are responsible for ensuring the accuracy of the information you provide.
• You are responsible for obtaining proper consent before enrolling mobile numbers in messaging workflows.
• You agree to use the Services only for lawful operational purposes.

4. Acceptable Use

• No spam, marketing blasts, or promotional messaging through operational channels.
• No unlawful, abusive, deceptive, or fraudulent content.
• No interference with system security or integrity.

5. SMS Program Terms

• Program type: Transactional property-operations messages (not marketing).
• Message frequency: Varies based on service activity.
• Fees: Message and data rates may apply.
• Opt-out: Reply STOP to cancel.
• Help: Reply HELP or email propera@usepropera.com.
• Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

6. Intellectual Property

All content, branding, software, and materials provided by Propera are the property of Propera System LLC.

7. Disclaimers

The Services are provided "as is" and "as available." Propera does not guarantee uninterrupted or error-free operation.

8. Limitation of Liability

To the maximum extent permitted by law, Propera shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Services.

9. Indemnification

You agree to indemnify and hold harmless Propera from claims arising from misuse of the Services or failure to obtain proper messaging consent.

10. Changes to Terms

We may update these Terms from time to time. Continued use constitutes acceptance of revised Terms.

11. Governing Law

These Terms shall be governed by the laws of the United States.

12. Contact

Questions regarding these Terms may be directed to propera@usepropera.com.