SMS Consent Policy

Propera Property Operations | Effective date: February 15, 2026

What this is

Propera sends transactional, service-based text messages related to property operations. These messages are used to coordinate real work — not marketing.

Message types

Maintenance request intake and updates
Scheduling coordination, reminders, and reschedules
Amenity reservations and access instructions
Operational notices from your property team (service-related)
Urgent safety instructions when needed

No marketing: Propera does not send promotional or marketing SMS. Messages are operational and service-based only.

How to opt in

Users opt in by submitting the form below. Consent is not a condition of service. The checkbox is unchecked by default and must be actively selected.

SMS Opt-In Form

Full Name *

Mobile Number *

Property (optional)

SMS Consent

By checking this box, I agree to receive SMS messages from Propera Property Operations related to property services, including maintenance updates, scheduling, amenity reservations, access instructions, and account/service notifications. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help.

I confirm I am the account holder for this number or have the account holder's permission to enroll it.

✓

You're opted in to Propera SMS notifications.

A record of your consent has been saved. Reply STOP at any time to opt out.

Something went wrong. Please try again or email propera@usepropera.com.

Message frequency

Message frequency varies based on service activity. For example, a maintenance request may trigger multiple messages during scheduling and completion.

Opt-out

You can opt out at any time by replying STOP. You will receive a confirmation message and no further texts will be sent unless you opt in again.

Help

Reply HELP for assistance. You can also email propera@usepropera.com.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

Privacy

We do not sell or share mobile information for marketing or promotional purposes. For details, see our Privacy Policy.

Sample messages

1) "Maintenance update: We received your request. What is your unit number and can you share a photo?"

2) "Scheduling: The vendor is available 9-11am tomorrow. Does that work? Reply YES or send a different window."

3) "Reminder: Vendor arrival window is 9-11am today. Reply RESCHEDULE if you need a different time."

4) "Amenity reservation confirmed: Game Room reserved 6-8pm. Please follow posted rules."

5) "Urgent: If you smell gas or see smoke, leave the unit and call 911 immediately. Reply with your property name to confirm location."

Questions? Email propera@usepropera.com or visit the Contact page.