Propera handles maintenance, resident communication, and unit financials — so you can own properties without being owned by them.
Tenant texts your personal number. Vendor calls to confirm. Owner emails asking for an update. It all lands on you, at all hours.
The leak that became water damage. The rent that was three weeks late before you noticed. The vendor who marked a job done and never showed up.
"What's the balance on unit 312?" "Is the HVAC issue resolved?" "What did we spend on Morris last month?" The answer is buried somewhere.
Propera receives the message, understands the issue, creates the ticket, and routes it to the right vendor — automatically. By morning, a work order exists, the vendor has a time window, and the tenant has confirmation.
Every unit has a live ledger — rent charges, water bills, late fees, maintenance costs, and payments. The balance is always current. Payment history shows the last 6 months at a glance.
Open tickets, active vendors, delinquent units, scheduled maintenance — visible across your entire portfolio. You stop spending your morning figuring out what's happening and start managing what matters.
Residents access their unit, submit requests, and see their balance through a portal that carries your property's name — not Propera's. To your tenants, it's your system. Propera stays behind the scenes.
Tenants have your personal cell. You get texts at midnight and feel obligated to respond.
Tenants text a dedicated number. Propera triages, responds, and creates the ticket. You find out when it's resolved.
You're not sure if the vendor actually showed up. You find out when the tenant complains again.
Every ticket has a timeline — dispatched, confirmed, completed. Photo proof attached. You see it without asking.
Rent tracking lives in a spreadsheet that's always two weeks behind. You find out about delinquency late.
Every unit has a live ledger. Charges post, payments record, balance stays current. You see who's behind before it's a problem.
An owner asks what you spent on a property last quarter. You have to go find the answer.
Maintenance costs are tracked to every ticket. You pull up the property and the answer is already there.
Preventive maintenance happens when you remember to schedule it. Which means it often doesn't happen.
Scheduled tasks run automatically with checklists and photo proof required. Compliance without the chasing.
You're the single point of failure. If you're unavailable, things stop moving.
The system keeps running. Tickets get created, vendors get dispatched, tenants get updates — whether you're in a meeting or on a flight.
Propera wasn't designed in a conference room by people who've never managed a property. It was built from inside the problem — by someone who was getting the midnight texts, chasing the vendors, and answering for things that should have been handled already.
Every feature exists because an operator needed it to work. Not because a roadmap said so.
PROPERA // BUILT IN THE FIELD
Propera is available for owner-operators managing residential portfolios.
Reach out to see if it's a fit.