Privacy Policy

Overview

This Privacy Policy explains how Propera System LLC ("Propera", "we", "us") collects, uses, discloses, and safeguards information when you use our websites and services (the "Services").

Information we collect

• Contact and identifiers: name, email address, phone number, and similar identifiers you provide.
• Operational/service data: property name, unit number, service requests, access notes, scheduling preferences, and messages exchanged to complete operational workflows.
• Account and support data: information you provide when contacting support or onboarding.
• Technical data: device/browser information, IP address, and logs needed to operate, secure, and improve the Services.

How we use information

• Provide and operate the Services (maintenance coordination, scheduling, amenity workflows, policy workflows, and updates).
• Communicate with you and respond to requests.
• Maintain safety, prevent fraud/abuse, and troubleshoot issues.
• Comply with legal obligations and enforce agreements.

SMS and mobile information

If you enroll a mobile number, Propera may send transactional, service-based SMS messages related to property operations. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP.

How we share information

We may share information with:

• Service providers who help us operate the Services (for example, messaging, hosting, analytics, and security providers) under appropriate contractual safeguards.
• Property teams using Propera to provide services to residents and vendors (for operational coordination and recordkeeping).
• Legal/compliance when required by law or to protect the rights, property, or safety of Propera, our users, or others.

Cookies and analytics

Our website may use cookies or similar technologies to support basic functionality, improve performance, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect certain features.

Data retention

We retain information only as long as necessary to provide the Services, maintain operational records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the data and the purpose of use.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure.

Your choices

• SMS: opt out by replying STOP. Reply HELP for help. See SMS Consent Policy.
• Access / correction / deletion: you may request access, correction, or deletion where applicable by emailing propera@usepropera.com.

Children's privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

International users

If you access the Services from outside the United States, your information may be transferred to and processed in the United States and other locations where our service providers operate.

Changes to this policy

We may update this Policy from time to time. We will update the effective date when changes are posted.

Contact

Questions about privacy? Email propera@usepropera.com or use the Contact page.